If you took the **JMOL (Jawaharlal Nehru University Online MPhil/PhD Entrance Exam)** and couldn't download your certificate due to an error, here’s what you can do:

### **Steps to Retrieve Your JMOL Certificate:**

1. **Check Your Email**  

   - Look for an email from **NTA (National Testing Agency)** or **JNU** with a download link for your certificate.  

   - Search for keywords like *"JMOL certificate"*, *"JNU Entrance Scorecard"*, or *"NTA Exam Certificate"*.

2. **Visit the Official JMOL/NTA Website**  

   - Go to the official JMOL/NTA portal:  

     - [https://jmolexam.nta.ac.in](https://jmolexam.nta.ac.in)  

     - Or NTA’s main website: [https://nta.ac.in](https://nta.ac.in)  

   - Look for a **"Download Certificate"** or **"Candidate Login"** section.  

   - Log in with your **application number, DOB, and password**.

3. **Contact NTA/JNU Helpdesk**  

   - If the certificate is not available online, email or call the NTA/JNU support team:  

     - **NTA Helpline**: 011-40759000 / 011-69227700  

     - **Email**: jmol@nta.ac.in or helpdesk@nta.ac.in  

     - **JNU Admissions Office**: 011-26704017 / 26741500  

4. **Check JNU’s Admission Portal**  

   - Sometimes, certificates are available on JNU’s official website:  

     - [https://jnu.ac.in](https://jnu.ac.in) → Admissions → JMOL Exam  

### **What to Include in Your Email to NTA/JNU:**

- Your **full name**  

- **Application/Roll number**  

- **Exam date & session**  

- **Details of the error faced**  

If the certificate is still unavailable, NTA/JNU might provide a duplicate copy upon verification.  

Would you like help drafting an email to them? Let me know!